Return and Refund Policy
DFW Publishing
Effective Date: December 18, 2025
Due to the nature of publishing and digital intellectual property, DFW Publishing maintains a strict but fair return policy.
📥 DIGITAL PRODUCTS (FINAL SALE)
All digital products are final sale and non-refundable.
This includes:
- Ebooks
- PDFs
- Digital workbooks
- Flipbooks
- Downloadable content
- Digital bundles or bonus materials
Once a digital product has been delivered or accessed, no refunds, returns, or exchanges will be issued.
📦 PRINTED BOOKS & PHYSICAL PRODUCTS
Returns are accepted only under the following circumstances:
- The item arrived damaged
- The item contains a printing defect
- The incorrect item was received
Return Conditions:
- Requests must be submitted within 7 days of delivery
- Proof of damage or defect (photo) is required
- Items must be unused and in original condition
Return Shipping:
- Customers are responsible for return shipping unless the item is defective or incorrect
- Shipping fees are non-refundable
Approved refunds will be issued to the original payment method after the returned item is received and inspected.
🚫 NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Digital products
- Final sale items
- Personalized or custom products
- Items returned outside the approved return window
📧 RETURN REQUESTS
To request a return, contact:
orders@dfw-publishing.com
Include your order number and a description of the issue.
⚖️ RIGHT TO REFUSE
DFW Publishing reserves the right to refuse returns or refunds that do not meet the conditions outlined in this policy.